The Claims Portal aims to support Pre-Action Protocols by providing a trusted, reliable, secure, swift, electronic communication system. The Claims Portal, developed by CRIF, is a secure electronic portal enabling communications via web services, and has the option of application to application (XML interfaces) with claimant lawyer's and insurers'/compensators' existing in-house systems. The Claims Portal facilitates secure electronic exchange of all information relating to a claim, including documentation, such as medical reports, between claimant lawyers and insurers/compensators.

User Information

EXTRAORDINARY MAINTENANCE ACTIVITY - All Claims Portal services will be unavailable on 21/03/21 between the hours of 04:00 to 6.45am UK time and on 31/03/2021 from 21.00  to  01:00 on 01/04/2021 UK time. We apologise for any inconvenience this may cause.

Notification of SSL certificate update - On Monday 29th March between the hours of 08:00 to 08:30 the SSL Certificate will be updated in the PRODUCTION environment.
If you are a Web user the new certificate will be downloaded automatically by your browser when you browse the Claims Portal login page and you do not need to take any action.
If you are an A2A user, please verify that your A2A system is able to automatically update the new certificate. If you need to update the certificate manually please contact the Help Desk requesting details of the new SSL certificate.


For security reasons all user accounts have an expiry date. Administrations will receive an email 14 days before their Admin account is due to expire and must change the expiry date to retain access to the portal. Please review the web site for guidance on how to change your expiry data

Do not share your User ID or Password, as it is a breach of the Claims Portal User Agreement to share credentials.

Before you enter your details onto the Portal please click the following links to review our PrivacyPolicyTerms of Use and CookiesPolicy on the Claims Portal website for more information.

Is your internet browser version up to date? The Claims Portal supports IE, Google Chrome and Firefox but you must ensure that you are using the latest version supported by your supplier – this is for security reasons and the protection of you/your clients data. 

To reset your Administrator password online use the "Cannot access your Administrator account?" link located in the Login section.

More information on how to reset your Administrator Password can be found in Section D.4 of our user guide.

Do you have a user guide? Go to the web site to keep up to date and view user guides.

Claims Portal Service Hours:

* Monday to Friday 07:00–19:00 (excluding bank holidays)
* Saturday 08:00 – 14:00

Claims Portal Helpdesk Hours:

* Monday to Friday08:00 –18:00
* Saturday N/A

Contact Info
Contact Info

User guides and useful information can be found at:

Access Policies
Access Policies

Access to the Portal is governed by Portal User Agreements which set out the General Conditions of Use on which you may use the Portal provided by Claims Portal Limited.


If you have forgotten your username or password, please contact your internal Portal Administrator.

For other matters, please visit